Privacy Policy JDL388 – Member Personal Data Protection

JDL388 ("we", "Platform") is committed to protecting and respecting the privacy of every individual who uses our services. This Privacy Policy explains how we manage the personal information you provide to us during registration, platform use, and any interaction with our team.

As an online wagering platform serving users in Malaysia, we understand the importance of trust in the relationship between a platform and its members. Any information you share with us is used solely for the purposes stated in this policy, and we will never use your data for unrelated purposes without your consent.

We encourage you to read this policy carefully so you fully understand your rights and how we manage your personal data. If anything is unclear, our support team is available via Live Chat 24/7.

We collect various types of information depending on how you interact with the JDL388 platform. Generally, this information falls into two main categories: information you provide directly to us, and information collected automatically when you use our platform.

For identity verification (KYC), we may request copies of supporting documents such as your ID card, passport, or recent bank statement. These documents are stored securely and accessed only by authorised personnel for compliance purposes.

All information we collect is used for legitimate and specific purposes. We do not use your data beyond the scope outlined below:

• Account management: Creating and managing your member account, including the login process, identity verification, and account security.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Service delivery: Ensuring you can access all games and platform features smoothly at any time.
• Service communications: Sending account-related notifications, transaction confirmations, security updates, and other important information.
• Legal compliance: Fulfilling legal obligations and regulatory requirements, including Anti-Money Laundering (AML) compliance.
• Platform improvements: Analyzing usage patterns to enhance user experience, system performance, and service quality.
• Marketing (with consent): Sending promotional information and exclusive offers — only if you have consented to receive them.

JDL388 does not sell, rent, or transfer your personal information to third parties for their own marketing purposes. However, there are certain situations where we need to share your information with trusted parties:

• Payment service providers: To securely process your deposits and withdrawals through the payment channels we use.
• Gaming service providers: Our gaming software providers may receive anonymized statistical data for technical and audit purposes.
• Legal authorities: If required by a valid court order or regulatory authority, we will disclose only the minimum information necessary.
• Technical partners: Infrastructure service providers such as hosting and cybersecurity partners bound by strict confidentiality agreements.

All third parties working with us are bound by strict data protection agreements and are prohibited from using your information for any purpose other than what has been agreed upon.

The jdl388 platform uses cookies and similar tracking technologies to enhance your experience while browsing our website or using our app. Cookies are small files stored on your device that help us recognize you as a logged-in user and remember your preferences.

• Essential cookies: Required for core platform functions such as login sessions and security — cannot be disabled.
• Functional cookies: Storing your preferences such as language selection and display settings for a more personalized experience.
• Analytics cookies: Helping us understand how members use the platform so we can make meaningful improvements.
• Performance cookies: Monitoring the platform's technical performance to ensure optimal speed and stability.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the JDL388 platform.

We implement robust technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. JDL388's security systems are designed to provide comprehensive protection at every level.

• High-level data encryption (256-bit SSL) for all data transmitted between your device and our servers.
• Additional encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) is available for enhanced account security.
• Round-the-clock security monitoring by our technical team to detect and respond to any threats.
• Strict access control — only authorized personnel may access members' personal information.
• Regular security audits by independent third parties to ensure our systems consistently meet the latest industry standards.

JDL388 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and for a prescribed period after the account is closed.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysian legal requirements.
• KYC documents: Retained for the duration your account is active plus the period prescribed by the relevant regulatory authority.
• Technical logs: Retained for 90 days before being automatically deleted unless required for an active investigation.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. You may request the deletion of your account and data at any time, subject to legal obligations that may prevent us from removing certain records.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our internal policies, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or incomplete information we hold.
• Right to erasure: You may request deletion of your data under certain circumstances, subject to legal obligations.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: You may withdraw consent previously given for specific data processing activities.

To exercise any of the above rights, please contact our support team via Live Chat. We will endeavour to process your request within 14 business days.

The jdl388 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from minors.

If we discover that personal information from a child under 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who believe their child has registered an account on our platform are encouraged to contact our support team immediately.

JDL388 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via in-platform notifications or your registered email.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the jdl388 platform after any amendments are published will be considered acceptance of the new terms.